The Brenmar Company: Frequently Asked Questions

General Information

Q: How do I search for products?

A: To search for a product, click on the Search Box in the upper right hand corner, enter a keyword and click on the "GO" button.  

Location Information

Q: Where is the location of Brenmar office/warehouse?

A: Brenmar's general offices and warehouse are jointly located at 8523 south 117th St., Omaha, Nebraska 68128

Q: What are your hours of operation?

A: Brenmar is open from 8:00 to 5:00 central standard time, Monday through Friday. You can also access Brenmar 24 hours a day at www.brenmarco.com.

Q: What are your phone and fax numbers?

A: Toll Free Telephone: 1-800-783-7759
Local Telephone: 402-592-3303
Sales Fax Number: 402-592-8275
General Fax Number: 402-597-3937

Product Information

Q: How do I search for products?

A: To search for a product, enter a keyword in the box at the top, left hand side of the page and click on the GO button

Q: How do I request a sample?

A: Depending on availability, we would be happy to send you samples. Please call 1-800-783-7759 for availability. * All samples are subject to shipping and handling fees.

Q: Can I special order products?

A: We do accept special orders when available. Please call 1-800-783-7759 for availability. Minimum quantities may be required for special orders

Q: Are custom products available?

A: Yes. Brenmar specializes in customizing a wide variety of products. For more information on our custom program call 1-800-783-7759

Ordering

Q: Is there a minimum order?

A: Yes. Minimum order requirement is $50.00 (excluding tax and shipping). A $8.00 processing fee will be charged for orders totaling less than $50.00

Q: How long will it take to receive my order?

A: In stock orders will ship within 48 hours of order .  For non stock items allow 2-3 weeks for delivery

Q: How can I check my order status?

A: Order status can be checked by contacting your sales specialist at 1-800-783-7759

Payment Information

Q: What are the accepted methods of payment?

A: Currently we accept Mastercard, Visa, Discover, American Express, government credit cards and orders against billing accounts. To establish a billing account click on the order information link above for a credit application or call 1-800-783-7759 for assistance

Q: How do I set up a Brenmar credit account?

A: To establish a billing account click on the order information link above for a credit application or call 1-800-783-7759 for assistance

Q: What is your remittance address?

A: Please remit all payments to:
The Brenmar Company
8523 South 117th St
LaVista, NE 68128

Shopping Basket Information

Q: How do I check my shopping basket?

A: To view the contents of your shopping basket click on the Shopping Basket link at the upper right of the screen

Q: How do I check out?

A: When you are ready to check out click on the Shopping Basket link at the upper right of the screen and proceed to follow the instructions

Q: Will I receive confirmation of my order?

A: Yes. An email confirming your order will be sent to the email address you provide when ordering

Q: Where do I enter promotional codes?

A: When you come to the payment method screen when checking out, enter any promotional code in the box labeled "CODE". The shopping cart will automatically calculate your discount and provide the new total

Shipping/Returns

Q: How are shipping and handling charges estimated?

A: Shipping and handling fees are not included in our list prices. All shipping charges are based on weight of the shipment and destination. These costs are calculated when the shipment has been packed and is ready for release.

Q: What if my order arrives damaged?

A: Thoroughly inspect all shipments. Do not accept a damaged or short shipment until exception is noted on the freight bill. The buyer will be held responsible for all shipments with freight bills signed free and clear. If concealed damage is discovered, contact the freight company immediately for inspection. Concealed damage must be reported to the carrier within 7 days of receipt. All damaged goods and shortages that are not properly documented and reported upon receipt become the sole responsibility of the buyer.

Q: What is your return policy?

A: No returns without prior authorization. Returned items may be subject to a 25% restocking fee

Please make your selections carefully. Because some of our products are FDA-approved for direct food contact, we are UNABLE to take back this merchandise in order to maintain integrity.

Q: What is your shipping policy?

A: All orders shipped UPS ground for the 48 contiguous states unless otherwise specified. All in stock orders are shipped within 48 hours. Allow 2-3 weeks for non-stock items

Quotes

Q: How do I obtain a quote?

A: To obtain a quote contact your sales representative at 1-800-783-7759 or email your request by clicking on the Contact Us link in the upper right of the screen

Sales Representatives

Q: How do I contact my regional sales representative?

A: To contact your regional sales representative call 1-800-783-7759 or send your request by clicking on the Contact Us link in the upper right of the screen

Privacy/Security

Q: Privacy notice

A: You can view our privacy policy here.

Q: Secure ordering

A: We use the highest available encryption on the Internet. We offer 128 bit SSL. We also encrypt each order while it is stored on our server to insure your credit card information is safe and secure